Problem:

Possible Solutions and Explanation:

Check that the AC transformer is securely connected to the 2-port slot on the motor. Sometimes the small connector does not get plugged in far enough. 

Check that the satellite eye is securely connected to the 4-port slot on the motor. The rail leaves the factory with the satellite eye plugged in. It may have been unplugged while unwrapping the rail contents.

If you plug the power and/or the Satellite eye to the motor assembly early in the installation, you may inadvertently pull them from the ports.  It's best to make all connections after the track is completely installed.  Use the wire guide to help ensure that all wires are held in place.

Check that the batteries in the remote control are correctly oriented and new. 

Make sure that the remote transmitter is on channel 2 and the red light flashes. Channel 2 will traverse the vanes, channel 1 will tilt the vanes. The vanes will only tilt when the shade is completely traversed across the rail. 

Reset the power supply by unplugging the AC transformer from the outlet, then press the button on the satellite eye. Plug the AC transformer back into the outlet. Pushing the button will drain any residual power in the system. If you are unable to access the satellite eye, leave the AC transformer unplugged for at least 2 hours to discharge remaining current.

Check to be sure the receiver eye is not in focused light -- such as direct line of the sun, halogen light or fluorescent lighting. Bright focused light can wash out the signal from the transmitter.

Some types of fluorescent lighting can transmit a signal that interferes with the Infrared (IR) signal that controls PowerGlide.

Plasma TVs may also transmit a signal that interferes with the IR frequency used for PowerGlide.  

You may verify interference by turning off the TV or suspected lights and try again to operate the sheer.  If the sheer operates

In the case of interference by any of these sources, you may need to reposition the satellite eye completely. The solution for interference may be as easy as pivoting the Satellite Eye.  In some cases it may be necessary to use a satellite eye with a different cord length for repositioning.   

If there are neon light accents, the neon will actually block the IR signal.  Turn off the neon devices to operate the sheer.

If the sheer stopped in the middle, make sure the sheer is level and mounted correctly with no obstructions. A "wavy" wall or uneven installation brackets can prematurely set the limit stop.  Use shims to adjust the track

The rail is making a loud ratcheting noise. 

The rail makes noise while traversing.

Verify that the bead chain clip is in place and plugged into the motor housing. 

The motor lock works in conjunction with the motor pulley and the bead chain in order to allow the limit to activate. If the lock is not in place, the noise is the sound of the pulley turning past the bead chain.

Bead chain may be loose. Pull on the plastic chain where the metal bead is. If the chain is loose, move the metal bead down. There may have been a kink in the plastic bead chain, and it worked its way out. Moving the metal bead down a link will tighten the plastic bead chain.