FAQ:
Frequently Asked Question About Converting
Silhouette Shadings To The New
Universal Rotator Rail System:
Why is Hunter Douglas making the conversion to Universal Rotator Rail
(URR) on Silhouette® window shadings?
The Universal Rotator Rail system allows for wider and longer shadings and eliminates the need for any component to come into contact with the fabric. This reduces fabric wear and discoloration, and decreases operating noise that is inherent in the existing rotator (RR03) system. Since there are no springs in the new URR limit assembly, one of the primary sources of fabric snags and
holes has been removed. In addition, the new rounder profile should help to reduce the occurrence of fabric wrinkling that is associated with the existing “lobed” rail.
In general, the Universal Rotator system will improve the quality and functioning of Silhouette shadings.
What is the difference between the old and new style? Is there a visual difference?
The Universal Rotator Rail system incorporates a rounder rotator rail profile to increase support strength and reduce noise. In addition, the upper and lower limit stop systems have been separated. This eliminates the need for a lobed rotator rail profile and physical contact of the limits with the shading back sheer fabric.
Since most of the new parts are located inside the working mechanism of the shading, only the new “ratchet” limits will be visually detectable on a finished shading in most cases.
What components are actually changing?
There are a total of five parts that are changing – the rotator rail itself and its mating components. As mentioned above, only the new “ratchet” limits will be detectable by eye on a finished shading.
Will the specifications change for Silhouette shadings?
The specifications for Silhouette shadings will not change with the introduction of the Universal Rotator Rail. All max/min widths and drops will remain the same.
Can I still get the “old style” rail if I want it?
Yes, the previously used rotator rail system (RR03) will be available as an option on Silhouette shadings for approximately 12 months after the final phased conversion of RR03 to the Universal Rotator system.
The RR03 option must be specified at the time of order.
Can I use old limits with new shades?
In a pinch it will do. The previously used “spring limit” assembly will function properly with
the new Universal Rotator Rail. However, use of the old spring limits cancels the advantage of eliminating contact with the fabric and is therefore not recommended.
… How about new limits with old shades?
No. Silhouette® shadings using the existing RR03 rotator rail system will not operate properly with the new “ratchet limits”. Unlike the existing spring limit, the ratchet limit assembly only provides an upper limit stop (i.e. keeps the bottom rail from continuing to travel all the way into the headrail). This means that there would not be a lower limit mechanism when used with the existing RR03 rail. This allows a shading to continue to travel past its lowest point and roll up backwards. The result could be damage to the vane fabric that may not be covered under the Hunter Douglas warranty. It is therefore strongly recommended that you do not use the new ratchet limits with the existing RR03 rail system.
Is there a pricing change?
The suggested retail price of Silhouette shadings will not change with the conversion to the Universal Rotator Rail system.
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