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 Head 'Em Off At
The POS! (Point Of
Sale)
The first thing to keep in mind is that when an UltraGlide pull
cord assembly fails, it can usually be attributed to the way the
shade has been operated. Be sure when you sell UltraGlide to
spend a little time training your customer how to operate the
product. Duette honeycomb shades made with UltraGlide should
be lifted in repeated short strokes. Trying to lift a large
shade with one or two pulls results in pulling the tape that
retracts to its end and actually stressing out the internal parts
of the pull cord assembly. This cord is only a little more
than thirty inches long fully extended. A few minutes in
training at the point of sale will save you and your customers the
inconvenience of a repair call.
Replacing An UltraGlide
Motor
If it is necessary to replace the pull cord
assembly for an UltraGlide shade, the entire process can be done
in minutes, once you have obtained the replacement parts from
Designer Blinds. There are two sizes of motors used in
Duette UltraGlide and they are specific to either left or right
side. The best way to ensure you will receive the proper
components is to have your original order information at hand when
requesting replacement parts. Here are the steps to follow:
Tools You will need:
• Small flat blade screwdriver
• a rubber or plastic mallet
• needle nose pliers
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1. Tap The Cap
After The shade has been removed
from the window, remove the end cap from the control side
of the UltraGlide headrail. Loosen the end cap by
tapping a small flat blade screwdriver as pictured
here. Be careful not to damage the end cap; you will
need it when you reassemble the shade. |
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2. Slide The Glide
Hold
the cord against the bottom rail and slide the pull cord
assembly from the headrail. The Pull cord assembly,
the fabric and the bottom rail will all slide together.
Slide them just far enough to expose the end of the spool
housing. Be careful not to pull it past the spool
housing. |
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4. Snip The Clip!
Using
needle nose pliers, bend the flanges on the shaft retainer
clip. Break it and remove the pull cord assembly from the
drive shaft. A replacement clip will be included
with your replacement parts. Once the clip is broken,
remove the pull cord assembly and discard it. |
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5. Get It
Together
Attach the new connector and insert the retainer clip into
the slot as shown. |
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6. Get A Grip
Slide the new pull cord assembly
back on to the drive shaft. Use needle nose pliers
to grip the drive shaft while firmly pushing the pull cord
assembly onto the shaft. |
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7. Get Rail
Slide
the headrail back into position over the pull cord
assembly. Be careful not to snag, nick or cut the fabric
or the tape hanging down from the pull cord assembly. |
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8. The End
Tap the end cap back into
place. Hold the fabric open slightly to avoid
crushing the cells. |
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At this point all that is left is to
reattach the pull cord, hang the shade back into the
window and test the operation. It is important to
discuss operating technique with the customer and
demonstrate the proper way to operate an UltraGlide shade.
AS LONG AS
YOU'RE ALREADY THERE...
...find out if your customer has some additional windows
that need to be covered. Don't overlook the
opportunity. It's surprising how many times a minor repair
can lead to additional sales. Since you were able to fix
this problem in just a few minutes, you'll look even more
like an expert than you did before!
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Duette®
Ultraglide™—